Personal Skills and Self Management Essay Example | Topics and Well Written Essays - 750 words

Personal Skills and Self Management - Essay Example Having started my career at the ANZ Banking Group about 14 years ago as an operator of Grade 2, I have progressed in my field and am now serving in the ANZ as Level 3 Supervisor within the Loan Operation Department. I hope to progress further and become the Operation State Manager in ANZ and get placed in Category C. The Operation State Manager manages two teams in the Institutional Loan Division. This includes 13 workers and 5 business units. The fact that the Operation State Manager has to take care of the business units in addition to the workers increases and complicates his duties manifolds. He is also expected to achieve the goals of higher management and meet stakeholder expectations. Duties of the Operation State Manager can be fundamentally classified into the four universally known functions of management namely planning, organizing, leading and controlling. One of the most important skills required of a Operation State Manager is communication because he has to interact wi th hundreds of people on daily basis. The word of Operation State Manager means a lot to them. ... If I am to become the Operation State Manager later in my career, it is imperative that I concentrate on improving my communication skills. For that, I would need to gain a good understanding of different styles of communication for use in different kinds of situations. There are four basic styles of communication namely assertive, aggressive, passive, and passive-aggressive. A manager has to see which style fits a particular situation. I also have to analyze the barriers to effective communication. Nevertheless, the manager needs to be more assertive in his communication because it promotes understanding and diffuses anger. ANZ defines leadership characteristics as supportive for the organizational culture. Hence, in order to be a successful manager In ANZ, I would need to conduct thorough analysis of the organizational culture, aims and objectives and accord my leadership qualities with them. The Operation State Manager at ANZ is necessarily a role model for the subordinates and th ey acquire motivation for him. Therefore, I would need to learn how to motivate employees. I would need to conduct a detailed literature review to identify the factors that serve as the biggest source of motivation for the workforce. Such factors include but may not be limited to money, promotion, paid leave and added privileges. It is important for me to optimize my own leadership skills instead of trying to copy other leaders because I believe that effective leadership originates in original personality rather than an artificial one. I expect myself to be ready for this position in the next 3-5 years. Communication and conflict resolution are two of the most fundamental aspects of my current capabilities